Refund policy

We hope you love your Brivento artwork. If something isn't right, we're here to help. This information applies to standard, non-personalised prints sold to UK consumers.

Changing your mind

For most online purchases you have the right to cancel without giving a reason within 14 days after receiving your goods. Please notify us within that period through our Contact page, with your name, order number and a clear statement that you wish to cancel. You may use the model cancellation form below if you prefer.

After notifying us, you normally have another 14 days to return the item. Please contact us for return arrangements before posting it. Take reasonable care of your print while it is in your possession. Return postage for a change-of-mind cancellation is normally your responsibility, unless we agree to cover it.

We will refund the amount paid for the cancelled goods and the basic cost of delivery, as required by law. We may wait until we receive the goods back or you provide evidence of returning them. Refunds are generally made using the original payment method and processed within the relevant statutory deadlines.

Printing to order does not in itself remove cancellation rights for ordinary, non-personalised posters. Different rules may apply if we later offer truly personalised products.

Damaged, faulty or incorrect orders

If your order arrives damaged, is faulty or is not as described, please contact us promptly with your order number and photographs where possible. These issues are treated separately from change-of-mind returns, and your rights under the Consumer Rights Act 2015 remain unaffected. We will work with you to arrange an appropriate remedy, including any return shipping that we are legally responsible for.

Model cancellation form

To: Brivento, via our Contact page.

I hereby give notice that I cancel my contract of sale for the following goods:

Goods ordered: ___________________
Order number: ___________________
Ordered on: ___________________
Received on: ___________________
Customer name: ___________________
Customer address: ___________________
Date: ___________________

Please note: This form is optional. A clear message stating that you wish to cancel is sufficient.